# Troubleshooting

> Fixes for common problems: signing in, being signed out, the microphone, slow replies, and missing items.

Source: https://docs.jambu.si/support/troubleshooting/

# Troubleshooting

### I cannot sign in

- Check your email and password, or use Google.
- Try the account page `https://accounts.jambavanta.com` directly.
- Allow cookies for the site. Private or strict modes can block sign-in.

### It keeps asking me to sign in again

- Make sure your browser accepts cookies and the date and time on your device are correct.
- Sign out everywhere from the account page, then sign in again.

### The microphone does not work

- Allow microphone access when the browser asks, or in the site settings.
- Close other apps that use the microphone.
- Try another browser.

### Replies are slow

Long answers can take a while. Wait a little, and try again if nothing appears. A very busy moment can slow things down.

### Jambu forgot something

Check **Context** to see what it holds. Tell it again and it will keep it. Remember that items you deleted are gone.

### A goal or reminder is missing

Check **Goals**, **Calendar** and **Today**. Ask Jambu: "What reminders do I have?"

### Something is wrong or confusing

Tell us at support@jambavanta.com with what you did and what you saw.